Questions and Answers – Unsure where to begin? We have compiled the most common questions for your convenience. This page will continue to be updated over time; however, more comprehensive information can be found on our articles page.
Smoking is prohibited on buses, minibuses, taxis (when occupied), trains, covered bus stops, central bus stations (except in designated smoking areas), train stations and platforms (except in designated smoking areas at the platform edge), and in motor vehicles.
Smoking is prohibited in covered or underground public parking areas within 10 meters of the entrance or exit (except in the case of a dwelling located within this range).
For up to one year after the expiration of the warranty period specified for products over 300 NIS (goods). It is important to remember! The basic statutory warranty period is one year. Therefore, the supply of spare parts is guaranteed for at least two years.
Non-Supply of Distance Selling Transactions:
- Perishable goods – Products that, once supplied to the customer, cannot be reused or resold, or products whose value will decrease (or deteriorate) before being returned to the business;
- Goods manufactured specifically for the consumer as a result of the transaction;
- Information as defined in the Computers Act;
- Hospitality, travel, leisure or entertainment services, if the transaction cancellation deadline falls 7 business days before the date the service is to be provided;
- Recordable, reproducible or duplicable goods whose original packaging has been opened by the consumer (such as books).
Reimbursement of the filing fee depends on the procedural stage. The guiding principle is that the court will not order a refund of the filing fee except in exceptional circumstances. This also depends on the stage at which the request to dismiss the claim is made (for example, if a hearing has already been held, it is highly doubtful that the court will order a refund of the fee). As part of the request for a refund of the fee, the claimant must detail the reasons therefor and support them with documents (if any).
Yes, a small claims lawsuit can be filed for personal injury. However, it should be noted that compensation will not exceed NIS 38,900 (as of January 2024). Such claims are filed without a stated sum, as the extent of the damage will be definitively assessed only within the proceedings (by medical experts and the court); therefore, a unilateral medical assessment by the claimant at the time of filing the claim has no real significance.
However, different courts cannot award any amount of compensation, but only in accordance with the jurisdictional ceiling granted to that court (small claims, up to NIS 38,900 as of January 2024; magistrate’s court – up to NIS 2.5 million; district court – unlimited). Therefore, a claimant who chooses to file a personal injury claim in the small claims court, takes into account that at most, compensation of NIS 38,900 will be awarded in their favor.
Considerations for Filing a Personal Injury Claim in the Small Claims Court:
- It is estimated that the personal injuries will not entitle the claimant to an amount exceeding the compensation ceiling that a small claims court is authorized to award (NIS 38,900, as of January 2024);
- It is estimated that the personal injuries may exceed the aforementioned compensation ceiling, but by a small margin, such that it is preferable to forgo the chance of obtaining it in favor of a faster process with lower costs;
- Inability/unwillingness to finance a lawyer and pay high fees and expenses;
- To benefit from the simplified procedures and rules of evidence that apply in the small claims court, which are more lenient towards errors.
Smoking is prohibited except in a separate room explicitly designated for smoking by the hall management, subject to the following conditions: (1) Smoking therein does not cause a nuisance to other areas of the hall; (2) Its area does not exceed 25% of the publicly accessible area (including a covered outdoor area, contiguous in space, not exceeding 25% of the seating capacity, with the remainder reserved for non-smokers and clearly marked as such).
Generating a small claims lawsuit through our system costs 299 ILS. If you wish us to file the lawsuit on your behalf using a legal courier, a filing fee of 150 ILS will be added. In either case, when submitting the lawsuit to the court, a court fee of 1% or 50 ILS must be paid, whichever is higher. That is, for claims up to 5,000 ILS, a fee of 50 ILS will be paid, and from 5,001 ILS upwards, the fee will be 1% of the claim amount.
In short, click here for a cost calculator.
Non-delivery in itinerant sales transactions – a transaction where the trader offered to perform the transaction without an order from the consumer, in any place that is not the trader’s business premises or those of his representative. It is not possible to cancel an itinerant sales transaction for the purchase of “perishable” goods. That is, products that, once supplied to the customer, cannot be reused or supplied to another, or products whose value will decrease (or will deteriorate) until they are returned to the trader.
A peddler’s transaction is one where the vendor offered goods or services without a prior order from the consumer. This occurs outside the vendor’s place of business or that of their representative. For example, if the vendor sets up a sales stand at a military base and the consumer makes a purchase, this is a peddler’s transaction, as the consumer did not initiate the contact and the transaction took place within their proximity.
The consumer may cancel the agreement according to the type of peddler’s transaction (goods or services):
Peddler’s Transaction for Sale of Goods: The right of cancellation exists from the date of the agreement until 14 days from the delivery of the goods or from the receipt of the transaction details, whichever is later.
Peddler’s Transaction for Sale of Services: The right of cancellation exists within 14 days from the date of the agreement or from the receipt of the transaction details, whichever is later. In an ongoing service contract, the right of cancellation exists regardless of whether the service has commenced. In a one-time service contract, the right of cancellation exists as long as the service has not commenced.
In the event of cancellation of a peddler’s transaction, the vendor shall return the full consideration paid by the consumer. If the transaction involves goods, the consumer shall return the goods to the vendor. If the transaction involves an ongoing service contract and the service has commenced, the consumer shall pay the pro-rata consideration for the service rendered and return any goods received for the provision of the service (if any).
Note: A vendor who installed goods in the consumer’s home to provide a service under the agreement may charge a fee for installation costs not exceeding 100 ₪. The vendor also retains the right to claim damages – if any – due to a decrease in the value of the goods that were the basis of the transaction. Furthermore, it should be noted that peddler’s transactions for perishable goods are not cancellable.
