Frequently Asked Questions.

Cancellation of Transactions in Launch Events – This pertains to situations where a consumer purchased a product or service following a sales method characterized as a “presentation event.” This sales method involves the vendor inviting consumers (including through enticements such as “gifts” and “prizes”) to showcase goods or services they wish to sell. For example: A business inviting to a launch event where products will be distributed at a reduced price or as gifts.

If goods were purchased: Cancellation is permitted within 14 days of receiving the goods.

If services were purchased: This depends on whether the transaction is ongoing or one-time:

1. Ongoing transaction: A right of cancellation exists within 14 days of the latest occurrence of the following events:

• From the date of the transaction;
• From the date of providing a written contract;
• From the date of providing a written document (akin to a “disclosure statement”), whichever is later, including the following details:
• The consumer’s right to cancel an ongoing transaction;
• Details of payments the consumer must pay due to the cancellation (if any) and the method of calculating such payments (if determined);
• In a transaction for a fixed period – the duration of the transaction and its end date.

2. One-time transaction: Within 14 days from the date of the transaction and up to 2 business days prior to the commencement of the service.

The claim form will be available for viewing only after payment has been processed and the credit card company confirms successful transaction. However, user responses to the questionnaire will be viewable and editable prior to payment. The claim form will be provided as a Word document and may be freely edited after download.

This is the Small Claims Court, a division of the Magistrate’s Court. It was established to provide individuals in Israel with an efficient, swift, and cost-effective means of resolving minor disputes, as compared to the standard Magistrate’s Court procedure.

What Constitutes a Consumer Violation Requiring a Letter of Demand Before a Damages Claim?

• The consumer sought a product return (not due to defect) per the return policy, and the business refused to return the full amount paid (provided the product’s condition was not worsened).
• A discrepancy existed between the product’s marked price and the checkout price, and the business rejected the consumer’s request to pay the marked price.
• The consumer requested but the business failed to repair a product defect within the warranty period.
• The business misled the consumer regarding the delivery location, and despite the consumer’s subsequent request for delivery to a specific location, the business failed to deliver the product/service to the agreed-upon location.
• In a fixed-term contract – despite the consumer’s request to cease payments, the business continued billing after the contract or commitment ended, or failed to provide the consumer with proper notification regarding the termination.
• In an ongoing contract – the consumer requested the business to stop billing, but the business continued to charge.
• In an ongoing contract – the consumer claimed the business overcharged, and the business did not return the full refund amount as per Section 13d1 of the Consumer Protection Law (including indexation, interest, consumer expenses, etc.).
• In a transaction involving payment to a business for regulated goods or services, a fee was charged despite the consumer’s request not to be charged.
• A peddling agreement was cancelled, and the business did not return what it received under the agreement, despite the consumer’s request.
• A remote sales agreement or a vacation unit purchase agreement was cancelled, and the business did not return the pro-rata amount as stipulated by law or did not cancel the charge as requested.
• A medical services agreement was cancelled, and the business did not return the pro-rata amount as stipulated by law or did not cancel the charge as requested.

Yes, modifications are permissible after claim generation. Following claim generation, a service request regarding “Claim Modifications Before Submission” can be opened to detail the required change or issue.

There is a limit to the number of small claims that an individual may file. A person may file a maximum of five small claims in the same court during a single calendar year.

For example: Between January 1, 2021 and December 31, 2021, an individual may file only up to five small claims in the Kfar Saba Small Claims Court.

However, this does not prevent that same individual from filing five small claims in the Netanya Small Claims Court, five in the Haifa Small Claims Court, and so on, within the same year.

This limitation applies only to small claims court cases. The restriction does not limit the number of “regular” claims an individual may file in various courts (e.g., District Court, Family Court, Labor Court).

Not all claims can be filed in Small Claims Court. Certain courts have exclusive jurisdiction over disputes between specific parties or concerning specific matters (for example, financial claims between employee and employer are generally heard in the Regional/National Labor Court; financial claims between spouses (current or former) are heard in the Family Court; and the list goes on).

The complaint is available for download at any time in your personal area. Additionally, please check your spam folder for an email notification. If neither of these options proves helpful, please review the “How it Works” page on our website and, of course, you may contact us directly.

Remote Sales Transactions- A transaction where the consumer lacks the opportunity to genuinely examine the purchased product. Therefore, the consumer relies solely on the trader’s advertisements through various means (telephone, advertisements, etc.).

Due to the potential discrepancy between advertisements and the actual product/service, special rules overriding standard transaction cancellation regulations have been established.

The cancellation method depends on the transaction type (whether property or service was purchased):

Property Purchase Transaction: From the date of the transaction up to 14 days from the date of receipt of the property or the date of receipt of a “Disclosure Statement” from the trader, whichever is later. This Disclosure Statement is a written document provided by the trader and includes the following details:

• The name, identification number (for a company- business registration number) and address of the business in Israel and abroad
• The main characteristics of the property
• The price of the property
• The payment terms of the transaction
• The manner in which the consumer is entitled to cancel the transaction
• The manufacturer’s name and country of origin of the property
• Information on the warranty for the property
• Additional terms and conditions applicable to the transaction

Service Purchase Transaction:

Within 14 days from the date of the transaction or the date of receipt of a “Disclosure Statement” from the trader, whichever is later.

For ongoing service purchase transactions, the right of cancellation applies whether or not the service has commenced.

For a one-time transaction, cancellation can be made at least two (non-holiday) days prior to the scheduled service provision date.

To initiate a small claims action, the plaintiff must submit a statement of claim. This statement must include all relevant and material facts to support the claim, along with any supporting documentation.