Archives: Faq

Non-Supply of Distance Selling Transactions: Perishable goods – Products that, once supplied to the customer, cannot be reused or resold, or products whose value will decrease (or deteriorate) before being returned to the business; Goods manufactured specifically for the consumer as a result of the transaction; Information as defined in the Computers Act; Hospitality, travel, […]

Cancellation of Transactions in Launch Events – This pertains to situations where a consumer purchased a product or service following a sales method characterized as a “presentation event.” This sales method involves the vendor inviting consumers (including through enticements such as “gifts” and “prizes”) to showcase goods or services they wish to sell. For example: […]

For up to one year after the expiration of the warranty period specified for products over 300 NIS (goods). It is important to remember! The basic statutory warranty period is one year. Therefore, the supply of spare parts is guaranteed for at least two years.

Smoking is prohibited in elevators designed for carrying people. This also applies to public shelters as defined in Section 11 of the Civil Defence Law, 1951. For elevators in residential buildings, enforcement is the responsibility of the manufacturer or importer before the elevator is put into service.

This venue is regularly used for the following purposes: cinema, theatre, performances, concerts, opera, dance, discussions, lectures, meetings, and readings. This includes corridors and colonnades. A separate smoking room may be permitted, provided its area does not exceed 25% of the area allocated for public waiting during intermissions. This room must have adequate ventilation and […]

Yes, modifications are permissible after claim generation. Following claim generation, a service request regarding “Claim Modifications Before Submission” can be opened to detail the required change or issue.