Archives: Faq

The following are the conditions for cancellation, subject to a cancellation fee: Transaction value exceeds 50 ₪; Cancellation is made at least 14 business days prior to the service commencement date; For accommodation, travel, leisure and entertainment services: services are performed entirely within Israel; For workshops and courses: no cancellation is permitted for psychometric tests.

Yes, it is possible to withdraw a small claims lawsuit that has been filed. To do so, a written request must be submitted, detailing the reasons for withdrawal. Note that the more advanced the proceedings, the more substantial the justifications must be, and they must strongly favor the cancellation of the lawsuit.

The claim form will be available for viewing only after payment has been processed and the credit card company confirms successful transaction. However, user responses to the questionnaire will be viewable and editable prior to payment. The claim form will be provided as a Word document and may be freely edited after download.

In short, no. A counterclaim may be filed in a Small Claims Court up to the jurisdictional limit (NIS 38,900, as of January 2023), with any excess claimed in a separate action in a Small Claims Court or another court. Note: Since a corporation cannot file an independent claim in a Small Claims Court (only […]

Not all claims can be filed in Small Claims Court. Certain courts have exclusive jurisdiction over disputes between specific parties or concerning specific matters (for example, financial claims between employee and employer are generally heard in the Regional/National Labor Court; financial claims between spouses (current or former) are heard in the Family Court; and the […]

Spare parts are supplied for 7 years, including the warranty period (cookers, washing machines, dishwashers, freezers, microwaves, tumble dryers).