Cancellation of purchase of furniture, home and garden equipment, electrical/electronic appliances (including peripherals), packaged goods, cancellation of an order for goods that have not yet been delivered, watches, musical instruments, water purifiers, and mineral water dispensers.
Cancellation is permitted within 14 days of receipt of the goods and is subject to a cancellation fee.
Cancellation conditions (Regulation 2/Appendix to the Cancellation Regulations):
- Value exceeding 50 ₪
- The product has been returned to the merchant
- The product has not been damaged and has not been used. In this regard: (1) Opening the packaging shall not be considered use or damage to the product unless proven otherwise. (2) Connecting to electricity, gas, or water shall be considered use or damage to the product. Clause 2 is relevant to home and garden equipment; electrical/electronic appliances; water purifiers; and mineral water dispensers.
- The product has not been assembled at the consumer’s home
- The manufacturing or ordering is not according to the consumer’s special requirements. Note: A standard product displayed to the consumer from the catalog and manufactured specifically only because it is out of stock shall not be considered an order according to special requirements.
- If the product was installed by a technician on behalf of the merchant, installation fees shall be paid in an amount not exceeding 100 ₪
Please note! It is possible to cancel a transaction for goods (furniture/goods cancellation) that were ordered but not yet delivered, even if only because they are out of stock and need to be manufactured or ordered.
